Refund Policy

HireLyf charges a fee only when you successfully hire a candidate — ₹8,000 per placement on the Growth plan and ₹11,000 per placement on the Starter plan. There are no monthly subscription fees.

Every placement is backed by a 90-day replacement guarantee. If a placed candidate does not work out within the first 90 days, we will source a replacement candidate for the same role at no additional placement fee.

A free replacement applies when, within 90 days of the agreed joining date:

• The candidate does not join after accepting the offer.
• The candidate voluntarily leaves the company.
• The candidate is terminated for performance reasons.

The guarantee does not apply, and fees are non-refundable, when:

• The candidate voluntarily leaves after the 90-day period.
• The separation is due to company restructuring, layoffs, or role elimination.
• The company materially changed the role, location, or compensation after hiring.

Email rasentis193@gmail.com within 5 business days of the issue, including the placement details and the reason for the request. Our team will review and confirm eligibility.

Where a monetary refund is approved (in place of a replacement), it will be processed within 15 business days of approval, to the original payment method.

For any billing or refund questions, email rasentis193@gmail.com.